Retour & Échange

1. Overview of This Return and Exchange Policy

This Return and Exchange Policy explains how WEYMOTOR handles returns, refunds, and item replacements. To help customers resolve issues quickly, we provide clear steps and simple instructions. As a result, you always know what to expect when requesting support.

2. Return Window

You may request a return or exchange within 30 days of receiving your order. Because returned products must remain unused and in original condition, we recommend checking your item as soon as it arrives.

3. How to Start a Return

To begin the process, email our support team at sales@weymotor.com. This manual process helps us review each case carefully and respond with accurate instructions. In addition, it prevents delays and avoids misunderstandings.

4. Eligible Return Reasons

You may request a return or exchange if:

• You received the wrong item

• Your order arrived damaged

• Parts of your order are missing

• Your package never arrived after 45 days

However, items that show signs of use, wear, or modification are not eligible for return. Also, if you entered an incorrect shipping address at checkout, we cannot issue a refund.

5. Report Issues Within 48 Hours

If your item arrives damaged or incorrect, please contact us within 48 hours. Early communication allows us to resolve the issue quickly and prevent further problems.

6. Refund Process

After we receive and inspect your return, we will email you with the result. When the return is approved, we process your refund to the original payment method. Although we complete refunds promptly, your bank or card provider may require additional time to post the funds.

7. Missing Refunds

If your refund has not appeared:
First, check your bank account. Then contact your card provider because processing delays are common. After that, reach out to your bank directly. If you still cannot locate the refund, email us at sales@weymotor.com.

8. Sale Items

Sale and clearance items are final sale and cannot be refunded.

9. Exchanges

We offer exchanges only for defective or damaged items. To request an exchange for the same product, email sales@weymotor.com.

10. Gift Orders

If your order was marked as a gift, you may receive store credit once the return is completed. Otherwise, we must send the refund to the original purchaser.

11. Return Shipping Costs

Customers are responsible for return shipping. Because return shipping is non-refundable, the cost may be deducted from your refund. For items valued over $75, we recommend using a trackable shipping service to ensure safe delivery.